A happy elderly couple at Garden Plaza

How We're Keeping Our Community Safe

How We're Keeping Our Community Safe

While the status of the Coronavirus (COVID-19) changes from day to day, one thing remains the same—the safety and well-being of our residents and team members. The following information outlines our COVID-19 approach across three key areas: policies, procedures, and people.

How We’ve Implemented New Policies

Since the start of COVID-19, we’ve continually updated and adapted our policies related to various aspects of our community, including but not limited to dining, visitation, and activities.



Our communities continue to adapt and innovate our dining experience as state health guidelines change. We’ve been able to pivot and create unique dining experiences for residents.



Our creative team members have found innovative ways to keep our residents engaged and entertained through activities such as socially distanced music on the patio, tending to our beautiful vegetable and flower gardens, playing Yard Yahtzee, creating beautiful flower arrangements, and more. We also try to spend as much time outdoors as possible, all while practicing social distancing and following the recommendations set forth by the local state health department and Centers for Disease Control (CDC).



A limited visitation policy remains in effect to limit the possibility of exposure to our team members and residents. At this time, family members can schedule 30-minute outdoor, socially-distanced visits within a designated area. In between those in-person visits, we rely on technology to keep our residents connected to their loved ones. Tools such as Zoom, FaceTime, and Skype have become a natural part of our day-to-day communications.

How We’ve Implemented New Procedures

Our procedures are designed to keep our communities operating smoothly and in good health. A few notable procedures include:


Move-In Process

Potential new residents must undergo assessments and have a negative COVID-19 test before moving in. Our local clinical team coordinates with the new residents’ physicians to ensure a streamlined and effective process. Upon moving in, new residents will shelter-in-place as an added precaution. During this time, they will have access to in-room dining, creative activities, and more.


Team Member Screening and Testing

Our goal with testing is to limit the potential for spread within our communities. All team members complete daily health assessments and required temperature checks upon entering our buildings. Newly hired team members are required to have a negative COVID-19 test result before entering our communities. We know that not all individuals who carry the COVID-19 virus may show symptoms. To mitigate that issue, all team members have access to routine testing.


Family Communication

We understand the importance of families knowing about the day to day of our communities during this time. If there is ever an urgent update that needs to be communicated, we keep families updated through ongoing phone calls and emails. We’ve also established a designated email where families can ask questions and share feedback. All phone calls and emails are answered promptly by


How We Protect Our Residents and Team Members

Our residents’ well-being is always at the forefront of everything we do. One of the ways we keep them healthy is by equipping team members with the proper resources, education, and protocols to keep everyone safe. Our team members follow specific requirements:

- Wear an approved facemask.

- Exercise proper hand washing techniques.

- Wear gloves when engaging with residents and meals.

- Participate in routine infectious disease protocols and procedures, as well as ongoing training.

Additionally, we have full PPE available for all team members.

Frequently Asked Questions About the Coronavirus (COVID-19)

What are the symptoms of COVID-19?

According to the CDC, people with COVID-19 may experience the following symptoms 2–14 days after exposure to the virus:

- Fever or chills

- Cough

- Shortness of breath or difficulty breathing

- Fatigue

- Muscle or body aches

- Headache

- New loss of taste or smell

- Sore throat

- Congestion or runny nose

- Nausea or Vomiting

- Diarrhea

Source: Here

How does the COVID-19 virus spread?

The CDC indicates the primary channel for spreading the virus is through person-to-person contact. This could look like:

- Being in close contact with one another (within 6 feet).

- Exposure to respiratory droplets produced when an infected person coughs, sneezes, or talks. These droplets can land in the mouths or noses of people who are nearby or possibly be inhaled in the lungs.

It’s important to remember that COVID-19 may be spread by people who are not showing symptoms.

The CDC also indicates that COVID-19 may be spread by touching a surface or object that has the virus on it and then touching the mouth, nose, or possibly eyes. This is not the main way the virus spreads, but we are still learning about how this virus spreads.

Source: Here

How can I protect myself and others?

The CDC states that the best way to prevent illness is to avoid being exposed to the virus. They recommend:

‐ Maintaining a good social distance (about 6 feet).

‐ Washing your hands often with soap and water. If soap and water are not available, use a hand sanitizer that contains at least 60% alcohol.

‐ Cover your nose and mouth with a mask when around others.

Source: Here

Are you accepting visitors?

At this time, only essential health personnel are permitted in the community, and any individual permitted to enter the community is subject to a health screening. Family members and residents are able to participate in 30-minute outdoor, socially-distanced visits.

Is Garden Plaza accepting new residents?

Yes, we are accepting new residents. You can learn more about our move-in process by contacting us at 314-831-0988

Is Garden Plaza accepting tours?

We are not currently allowing in-person visits, however families considering a move to one of our communities can participate in personalized virtual tours. The tours provide a great opportunity to see everything our communities have to offer. Contact us at 314-831-0988 to schedule a virtual tour today

What happens if there is a confirmed COVID-19 case in your community?

If a resident or team member tests positive for COVID-19, we will continue to work in partnership and compliance with the CDC and local and state health authorities and continue to implement protocols and procedures to minimize spread.